Cable customer who was kept on hold for over three hours

Comcast customer and Illinois resident Aaron Spain claims he was kept on hold for three-and-a-half hours when he called the cable giant in August 2014 and attempted to cancel his service. 

In the end, the frustrated customer had to call again the next day after he realized his epic wait had been in vain, and the customer service department had closed for the evening.

Spain claims he has spent nearly a month to get his Comcast service set up correctly at his apartment to no avail. 

He said that he decided to keep holding for hours because he was tired of the company's "poor customer service."

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